Vysnova’s Team Member Spotlight is on Yaffa Ali. Yaffa is a COVID-19 Community Research Partnership Call Center Representative. She works primarily on the email communications team to help answer participant questions and concerns about the research study, project applications (surveys; serology testing), and technology questions. She also troubleshoots and communicates technological and application issues to supervisors and other parties to cater to participant needs.
Fun Fact About Yaffa: She’s performed spoken word poetry at coffee shops and social justice events since she was 12 years old!
